How Amazon is using AI technology to improve healthcare

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As artificial intelligence and machine learning roll out across virtually every sector of the economy, helping fuel the stock market to record highs, the biggest tech companies are racing to bring those efficiencies over to healthcare, a sector that spent $4.5 trillion in 2022.

Dr. Angela Shippy, a medical doctor turned executive at Amazon (AMZN) Web Services, is leading the charge for the world’s biggest cloud provider. At Houston Medical Center, where Shippy previously saw patients, she now meets with hospital executives to discuss how tech can be incorporated into patient care.

“I have the opportunity to really bridge that gap between what’s happening day-to-day within healthcare organizations and technology that can help them really transform and really find the solutions to any pain points that they have,” Shippy said.

Shippy works directly with at least 700 healthcare providers across the country to expand their use of AWS-backed technology.

Among the tools are AI-powered rooms that transcribe conversations and take notes for doctors, Echo Dot devices that patients can use to order things like ice, and even virtual intensive care services, which decrease burnout in providers by allowing them to focus on patient care.

“If we can take away those tiny administrative burdensome tasks and allow [care providers] to do what they truly love, then we know we’re making it a better experience for them, and we’re making it a better experience for the patient as well because they’re in control,” Shippy said.

AWS is not alone in this effort. Amazon, Microsoft (MSFT), Alphabet (GOOG, GOOGL), and Meta (META) said this earnings season they are investing another $16 billion in AI this year, a 31% increase from last year.

Although more than half of hospitals’ total operating revenue goes toward labor, the field remains challenged by labor shortages and increased patient volumes. Shippy aims to address these issues by deploying devices like Amazon Alexa to empower patients to make requests like turning a light on and off while reducing pressure on staff.

Because of her previous work as a healthcare provider, Shippy is uniquely positioned as fluent in both the medical and tech worlds. Prior to joining AWS, she was the chief medical and quality officer at the Memorial Hermann Health System, where she used her affinity for technology to develop a COVID-19 dashboard at the height of the pandemic.

“I saw the power of technology, and how it would be used to transform healthcare,” Shippy said. “And that’s really what made coming to a role like this at AWS possible for me because I saw what that transformation could really lead to.”

One example of that transformation is a virtual reality headset that projects 3D images. The AWS executive donned the headset, which allowed her to flip and turn the three-dimensional beating heart of a hypothetical patient. “This patient is having a heart attack,” Shippy explained to Yahoo Finance.

The 3D virtual heart is among the more futuristic tools in the hospital, but Shippy sees value in tools across the spectrum of technology. That vision and her experience during the pandemic informed her decision to move from health to tech — a leap of faith for a doctor who decided her career path at just 9 years old.

“When … somebody like me at 9 years old says, ‘I want be a doctor. I want to help people,’ that never goes away,” Shippy said. “Being from an underrepresented community or being in a community where maybe healthcare isn’t like what you’ve seen in the Texas Medical Center today, we want to close those gaps.”

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37 Comments

  3. Sekarang kecanggihan AI dan learning machine bisa digunakan untuk mendeteksi keberadaan bakteri maupun virus yang ada di udara. Ini bisa kita pakai untuk membantu mengatasi masalah pandemi yang Belem terpecahkan sampai saat ini , untuk selanjutnya dirilis lagi peralatan yang bisa menonaktifkannya dalam jangkauan luas

  11. Yes!!! I have severely contracted hands, arms, legs and feet. One of my traumas is not being able to press the call button on the bed remotes and not being able to reach my sensitive touch call button to call for the nurse. Using an echo dot could solve that problem. I’m also mute so as long as I can use my phone app I can use the echo dot

  13. AI summary

    Facts:

    1. The patient in reference had a myocardial infarction i.e., a heart attack.

    2. Amazon Web Services (AWS) is making moves into the healthcare sector, such as 3D virtual hearts and real-time data analysis.

    3. Dr. Angela Shippy works at AWS as a physician executive after being a medical doctor.

    4. AWS is now seeking to solve healthcare issues like cost and labor shortages.

    5. AWS offers cloud-based tech which can potentially replace traditional call buttons in hospitals.

    6. AWS is implementing two-way audiovisual tech with a cloud service in the virtual Intensive Care Unit.

    7. Dr. Shippy previously worked in hospitals, seeing patients and managing hospitals herself.

    8. Microsoft's open AI service, Azure, has been used by Epic, the largest electronic health record provider.

    9. Cost savings for those moving to the cloud can be around 60% less, according to AWS.

    10. Dr. Shippy led the implementation of the tech at Houston Methodist alongside Roberta Schwarz.

    Opinions:

    1. Dr. Shippy is excited about her role at AWS, as it enables her to bridge the gap between what happens daily within healthcare organizations and the technology which can transform it.

    2. Dr. Shippy believes AWS tech can help solve pain points within the healthcare system, such as cost and labor shortages, and improve patient care overall.

    3. Shippy believes the use of AWS tech can help reduce the administrative burden on healthcare practitioners, thus improving patient experience.

    4. She thinks the healthcare system can be transformed through technology.

    5. Shippy believes in the importance of involving women in decision-making processes, especially as the majority of healthcare decisions are made by women.

    6. She denotes the criticality of taking the time to listen to patients for accurate diagnosis and treatment.

    7. Dr. Shippy is optimistic about the role tech can play in increasing the representation of women and minority groups in healthcare sector.

    8. She asserts the ability to scale and help more people was a significant factor behind her decision to join AWS.

    9. She advocates for including more women and underrepresented groups in the healthcare sector.

  27. This is the future of healthcare
    The METAVERSE is the future of healthcare, doctors 👩‍⚕️👨‍⚕️ perform on patients from all over the world 🌎 efficiently and reach millions of people in underprivileged communities who lack basic access to healthcare 🏥

  63. I think being able to show people what their lifestyle, smoking, drinking, eating empty or toxic calories, etc does to their organs will get them to stop. Visual data is highly important in inciting change

  67. Healthcare is the primary field where you need physical humans to care for an another human. Changing it with software and remote work is nothing short of lameness. And it’s not even innovative. All they do is save money.. pfft.. Amazon, grow up.. and stop putting a positive spin on making someone richer..

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